Privacy Policy
At Betlike, protecting your personal data is a core responsibility — not a compliance checkbox. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used and protected, and what rights you hold as a member.
1 Introduction
Betlike ("we", "us", "our", "the Platform") operates the online sports betting and casino service accessible at https://betlike.click. We are committed to handling the personal data of our users — referred to throughout this document as "you", "your", or "Member" — with the highest standard of care, transparency, and security.
This Privacy Policy ("Policy") applies to all personal data that Betlike collects, stores, processes, and transmits in connection with your use of the Platform, including your account registration, deposit and withdrawal activity, sports betting and casino gameplay, interactions with our customer support team, and any communications sent to or received from Betlike.
This Policy is intended to provide you with a clear, honest account of our data practices. We do not hide important information in technical language. By using the Betlike Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this Policy, you must discontinue use of the Platform and close your account.
Summary: Betlike collects and uses your personal data exclusively to operate your account, verify your identity, process transactions, improve our services, meet legal obligations, and communicate relevant platform updates. We do not sell, rent, or trade your personal data to third parties for commercial purposes.
2 Definitions
The following terms, as used throughout this Privacy Policy, shall carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers. |
| "Data Controller" | Betlike, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third party that processes personal data on behalf of Betlike, subject to Betlike's instructions and data processing agreements. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, restriction, erasure, or destruction. |
| "KYC" | Know Your Customer — the identity and age verification process mandated for all Betlike members prior to withdrawal authorisation. |
| "Cookies" | Small data files stored on your device by your browser when you visit the Platform, used to maintain session state and improve user experience. |
3 Personal Data We Collect
Betlike collects personal data across several categories, depending on how you interact with the Platform:
3.1 Registration and Identity Data
- Full legal name (as per government-issued identification)
- Date of birth (to verify 21+ age eligibility)
- Residential address, including city — such as Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, or Shah Alam
- Email address and contact telephone number
- Username and encrypted account password
- Nationality and identification document number (Malaysian IC / MyKad, passport, or equivalent)
3.2 Financial and Transaction Data
- Deposit and withdrawal transaction records, including amounts in Malaysian Ringgit (MYR) and timestamps
- Payment method details, including bank account names (Maybank, CIMB, Public Bank, Hong Leong) and e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay) sufficient to process and verify transactions
- DuitNow and FPX transfer references
- Account balance history and bonus credit records
3.3 Gameplay and Betting Activity Data
- Records of bets placed, including event, stake, odds, outcome, and winnings for sports markets (EPL, Liga Super Malaysia, UFC, etc.)
- Casino session records for live dealer games, slots, lottery, and arcade products
- Bonus usage records and rollover progress
- Responsible gambling tool settings (deposit limits, session alerts, self-exclusion status)
3.4 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser type
- Session duration, page visit logs, and navigation paths within the Platform
- Cookie identifiers and similar tracking technologies (see Section 9)
3.5 Communications Data
- Records of live chat conversations with Betlike support agents
- Email correspondence with [email protected]
- Feedback, complaints, and dispute correspondence
4 How We Collect Your Data
Betlike collects personal data through the following channels:
- Direct collection: Information you voluntarily provide during account registration, KYC document submission, deposit or withdrawal requests, and communications with our support team.
- Automated collection: Technical and behavioural data collected automatically as you interact with the Platform, including through cookies, server logs, and analytics tools (see Section 9).
- Third-party sources: Identity verification data returned from KYC verification service providers; fraud and sanctions screening results from compliance monitoring partners; payment confirmation data from our payment processing providers (Maybank, CIMB, Touch 'n Go eWallet, DuitNow, FPX, and others).
5 Purpose of Data Processing
Betlike processes your personal data for the following clearly defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and maintenance | Registration and identity data |
| Identity and age verification (KYC) | Identity data, document scans |
| Deposit and withdrawal processing | Financial and transaction data |
| Fraud prevention and security monitoring | Technical data, transaction data, device data |
| Responsible gambling compliance | Gameplay data, RG tool settings |
| Customer support delivery | Communications data, account data |
| Platform analytics and improvement | Technical data, behavioural data (anonymised where practicable) |
| Legal and regulatory obligations | Identity data, financial data, transaction records |
| Service communications | Contact data, account status data |
No Marketing Without Consent: Betlike will only send promotional communications (such as bonus offers or new feature announcements) to members who have expressly opted in to receive such communications. You may withdraw this consent at any time by updating your communication preferences in the account settings or by contacting support.
6 Legal Basis for Processing
Betlike processes your personal data on the following legal bases, as applicable to each processing activity:
- Contractual necessity: Processing required to perform our obligations under the Terms & Conditions agreed to upon account registration — including account management, transaction processing, and customer support.
- Legal obligation: Processing required to comply with applicable regulatory requirements, including KYC identity verification, anti-money laundering (AML) obligations, and responsible gambling rules.
- Legitimate interests: Processing undertaken for purposes of fraud prevention, platform security, technical performance monitoring, and analytics, where such interests do not override your fundamental privacy rights.
- Consent: Processing for optional activities such as marketing communications, where we have obtained your explicit, freely given, and informed consent. Consent may be withdrawn at any time.
7 Data Retention
Betlike retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC record-keeping requirements.
- Financial and transaction records: Retained for a minimum of seven (7) years following the date of each transaction, in compliance with applicable financial record-keeping obligations.
- Gameplay and betting logs: Retained for a minimum of three (3) years from the date of each gaming session or bet.
- Support communications: Retained for a minimum of two (2) years from the date of each interaction, or longer where required for dispute resolution purposes.
- Technical and device data: Retained in anonymised or aggregated form for platform analytics. Raw IP logs are retained for up to ninety (90) days.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data destruction procedures.
8 Data Sharing and Disclosure
Betlike does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment processors and financial institutions: To facilitate deposit and withdrawal transactions through Maybank, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX.
- Identity verification service providers: To conduct KYC checks and verify the authenticity of identity documents submitted by members.
- Fraud prevention and compliance partners: To screen transactions and account activity against sanctions lists, fraud databases, and AML risk indicators.
- Technology and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on Betlike's behalf under contractual data processing agreements.
- Legal and regulatory authorities: Where required to do so by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority.
All third-party data processors engaged by Betlike are contractually bound to process personal data solely in accordance with Betlike's instructions and are prohibited from using such data for any independent purpose.
9 Cookies & Tracking Technologies
The Betlike Platform uses cookies and similar browser-based technologies to deliver and improve our services. Cookies are small text files stored on your device by your web browser when you visit the Platform. The following categories of cookies are used:
- Strictly necessary cookies: Required for the Platform to function correctly, including session management, account authentication, and security features. These cannot be disabled without impacting Platform functionality.
- Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a personalised experience.
- Analytics cookies: Used to collect anonymised data on how members interact with the Platform — including pages visited, time spent, and navigation paths — to help us improve performance and user experience.
- Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats.
You may adjust your browser settings to refuse or delete cookies at any time. Note that disabling strictly necessary cookies will affect the Platform's ability to function correctly, including login functionality. Betlike does not use cookies to track your browsing activity on third-party websites.
10 Data Security
Betlike implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes, but is not limited to:
- 256-bit TLS/SSL encryption for all data in transit between your browser and our servers
- AES-256 encryption for sensitive data at rest in our databases, including identity documents and financial records
- Two-factor authentication (2FA) available to all members and mandatory for staff accounts
- Role-based access controls ensuring that only authorised personnel can access specific categories of member data
- Continuous intrusion detection and real-time security monitoring across all Platform infrastructure
- Regular third-party penetration testing and security audits
- Incident response procedures governing the detection, containment, and notification of any data security breaches
Your Role in Security: While Betlike takes every reasonable precaution to secure your data, you also play an important role. We strongly recommend enabling two-factor authentication on your account, using a unique strong password, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact Betlike support immediately via live chat.
11 Your Data Rights
As a Betlike member whose personal data we process, you hold the following rights with respect to that data. Requests to exercise any of these rights should be submitted in writing to [email protected]. Betlike will respond to all valid data rights requests within thirty (30) days.
Right of Access
You have the right to request a copy of the personal data Betlike holds about you, along with information on how it is being processed.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data held on your account.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Right to Restriction
You may request that Betlike restrict processing of your data in certain circumstances, such as while a rectification request is under review.
Right to Data Portability
You may request that Betlike provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
Right to Object
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes.
Please note that certain rights may be subject to limitations where data is required to be retained to fulfil legal obligations, complete an ongoing transaction, resolve an active dispute, or prevent fraud. Where Betlike is unable to fulfil a data rights request in full, we will provide a written explanation of the reasons.
12 Children's Privacy
The Betlike Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is a mandatory step in the registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated balances will be frozen, and any deposits will be returned via the original payment method where possible.
If you have reason to believe that a minor has registered an account on the Betlike Platform, please notify us immediately at [email protected] and we will take prompt action to investigate and remediate.
13 Third-Party Links and Services
The Betlike Platform may, from time to time, reference or link to third-party services, including payment providers, identity verification services, and game content providers. This Privacy Policy applies solely to data processed by Betlike. Any personal data you provide directly to a third-party service is governed exclusively by that party's own privacy policy.
Betlike is not responsible for the privacy practices or data security of third-party websites or services that you access in connection with your use of the Platform. We recommend reviewing the privacy policies of any third-party service you interact with.
14 Updates to This Privacy Policy
Betlike reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where amendments are material — meaning they significantly affect how your personal data is collected or used — we will notify you by posting a prominent notice on the Platform and, where reasonably practicable, by sending a notification to your registered email address at least fourteen (14) days before the changes take effect.
The effective date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must stop using the Platform and close your account before the effective date.
15 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Betlike, please contact our data privacy team through the following channels:
- Email: [email protected] (displayed as plain text only — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week via the chat feature on the Platform
- Response Commitment: All data privacy enquiries are acknowledged within 48 hours. Substantive responses to data rights requests are provided within 30 calendar days.
For further information on Betlike's responsible gambling tools and data related to self-exclusion settings, please visit our Responsible Gambling page. To review how your data is used in the context of our terms of service, please see our Terms & Conditions.
Six Ways We Protect Your Data
Privacy at Betlike is not a policy document that sits in a drawer. These are the active commitments built into every part of our Platform.
256-bit SSL Encryption
Every connection between your device and Betlike is encrypted end-to-end using industry-standard TLS/SSL technology. Your data cannot be intercepted in transit.
No Sale of Personal Data
Betlike does not sell, rent, or license your personal data to any third party for commercial purposes. Your information is used solely to operate your account and fulfil legal obligations.
KYC-Compliant Identity Handling
Identity documents submitted for KYC verification are encrypted at rest, accessible only to authorised compliance staff, and retained strictly in accordance with our defined retention schedule.
Opt-In Marketing Only
Betlike only sends promotional communications to members who have explicitly opted in. You can unsubscribe or update your preferences at any time from your account settings.
Breach Response Procedure
Betlike maintains a documented incident response plan. In the event of a data breach affecting your personal data, we will notify affected members promptly and take immediate remedial action.
Transparent, Reviewable Policy
This Policy is written in clear, accessible English. It is reviewed and updated regularly. Every material change is communicated directly to active members before it takes effect.
Play with Confidence on Betlike
Understanding how your personal data is protected is part of playing responsibly. Betlike is built on transparency, security, and genuine respect for every Malaysian player. Responsible gambling. 21+ only.
Review our Terms & Conditions or visit our Responsible Gambling page for more information.